Once all the calls and messages to Kenna’s number were being routed to them, the hacker(s) then reset the passwords for Kenna’s email addresses by having the SMS codes sent to them (or, technically, to Kenna’s number, newly in their possession).
A hacker had faked his identity and transferred his phone number from T-Mobile to a carrier called Bandwidth that was linked to a Google Voice account in the hacker’s possession. You transferred your phone away to another company,” he says. “So I called the company to make sure I hadn’t forgotten to pay my phone bill, and they said, you don’t have a phone with us. He tried to set up new passwords himself by prompting the email service to send him text messages containing a code - but they never arrived. Just after midnight on August 11, self-professed night owl Jered Kenna was working at home in Medellin, Colombia, when he was notified the passwords had been reset on two of his email addresses.
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